WHAT IS YOUR ORDER PROCESS?
Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 4 - 6 business days (read more on the Shipping Policy page). Email the customer service team on firstname.lastname@example.org if further assistance is required at any point.
MY ORDER HASN`T ARRIVED ON TIME, WHAT DO I DO?
Sometimes orders are delayed due to customs hold ups (see more on the Shipping Policy page). Please also reach out to our customer service team at email@example.com and we will provide you with an update.
HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?
Shipping within the USA can take about 15-35 business days to arrive. Shipping internationally can take around 15 - 60 business days to arrive depending on more factors (see Shipping Policy page for more details). Please be patient with international orders as they will inevitably take longer to get to you, allow 15 – 25 days before you inform our customer service team of a missing order.
DO I HAVE TO PAY CUSTOMS AND/OR IMPORT TAXES?
We cannot be held responsible for custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. We are NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
Also, kindly note that in rare occasions, customs agents may delay delivery of some packages.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept Visa, MasterCard & American Express. Payment will be processed via paypal and you do not need to have paypal account.
IS IT SAFE TO SHOP ON YOUR SITE?
Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access we use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.
The payments are processed by a third party secure service. We don not store or have access to your credit card information at any time.
HOW DO I GET IN TOUCH?
You can get in touch by email : firstname.lastname@example.org or using this form from our contact page.
Customers have priority. If you ordered from us, reply to the confirmation order email or include the order number in your email to get higher priority.